In-season support: if it fails mid-harvest
It is the most serious question you can ask us about a robot in your packing house. These are the answers worth having before you sign.
Three things worth asking before you sign
How fast someone arrives
With your region, your harvest hours and what gets handled remotely. Ask about the response time at your packing house.
Which spare parts stay
A list of what is worth keeping at your plant for the season, and what ships from San Luis Potosí.
How you keep packing
Whether the cell leaves room to work by hand while the failure gets fixed, where the crew steps in and how many people you need for that scenario.
Before the season
- Preventive maintenance in the low part of your harvest.
- Training for your maintenance staff and for whoever runs the cell.
- A format changeover test with this season's boxes.
- A review of the spare parts list against what was used last year.
During the season
- A daily check done by your people, with their checklist.
- A direct line for failures, with a name and a number.
- Remote help before the visit, when it is possible.
- A log of every stoppage, so next season deals with what failed most.
Questions about support
What happens if the robot fails in the middle of the season?
It gets handled with local technical support. When you request a quote, ask whether the cell leaves room to dump or pack the way you do today in the meantime, how long it takes someone to reach your packing house and which spare parts stay with you, based on your region and your hours.
Do you have technicians in my area?
Agro operates from San Luis Potosí. Tell us where your packing house is and we will tell you who covers you and how fast.
Who maintains the robot?
The usual way is to combine: your people do the daily check and Agro does the preventive maintenance, preferably off season. Training your maintenance team is part of the proposal.
How long is the warranty?
The length, the wording and what it covers get confirmed in your quote.
Keep reading
Where is your packing house?
Tell us your region and your season to see what we can commit to.